Return Authorization
All product returns require advance written approval from Supply55, Inc. Unauthorized returns will not be accepted and will be returned to sender at the customer's expense. To initiate a return, contact us to obtain a Return Merchandise Authorization (RMA) number before shipping any items back. Returns received without a valid RMA number will be refused.
Return Shipping
All return shipping costs are the sole responsibility of the buyer. Supply55, Inc. does not provide prepaid return labels or reimburse return freight charges unless the return is the direct result of a Supply55 fulfillment error. We recommend using a trackable shipping method, as Supply55 is not responsible for items lost or damaged in return transit.
Invoice Discrepancies & Payment Terms
All invoices must be reviewed promptly upon receipt. If you believe there is a discrepancy on an invoice, please notify our Accounting Department at info@supply55.com within 5 business days of the invoice date. Failure to report discrepancies within this period may be deemed acceptance of the invoice as issued.
Any past due balance is subject to a finance charge of 1.5% per month (18% per annum). All payments must be made in US Dollars (USD).
Restocking Fee & Return Condition
All approved product returns are subject to the following conditions:
- A 35% restocking fee will be applied to all approved returns.
- Items must be in their original, unopened packaging and in resalable condition.
- A valid RMA Number must be included with the return shipment.
- Additional fees will apply to items returned in opened, used, or damaged condition. Supply55 reserves the right to assess these fees at the time of inspection.
Shipping Terms
All shipments are made FOB (Free on Board) Shipping Warehouse. Title and risk of loss pass to the buyer at the point of shipment from our facility. Once a shipment has been accepted by the freight carrier, Supply55, Inc. is no longer responsible for the condition or delivery of the goods.
Shipping Damage Claims
In the event that goods arrive damaged, the following steps must be taken immediately to preserve your right to file a claim with the freight carrier:
- Document the damage with photographs before unpacking or moving the shipment.
- Note the damage on all shipping and receiving documents using the notation: "Inspection Required, Condition Unknown." Do not sign documents indicating the shipment was received in good condition.
- Retain all packaging materials including boxes, pallets, and internal packing. The carrier may require inspection of the packaging as part of the claims process.
- Contact the freight carrier promptly to initiate a formal damage claim. Claims must typically be filed within 24-72 hours for visible damage.
- Notify Supply55, Inc. of the damage so we may assist where possible.
Because all shipments are FOB Shipping Warehouse, Supply55, Inc. is not liable for freight damage after the carrier has accepted the shipment. It is the buyer's responsibility to file damage claims directly with the carrier.
Products Not Eligible for Return
The following are final sale and not eligible for return under any circumstances:
- Custom and Built-to-Order Machines. All custom machine configurations and special-order equipment are non-returnable, as these orders are processed and manufactured specifically for the customer.
- Color Card and Swatch Book Production. All color card and swatch book orders are custom projects produced to the customer's specifications and are non-returnable.
- Opened or Used Products. Any product that has been opened, installed, used, or removed from its original sealed packaging is not eligible for return regardless of the reason.
Questions
For questions regarding these terms, please contact us at info@supply55.com or by phone at 734-668-0755.